Wednesday, February 18, 2009

3 secrets that your thermal paper distributor does not want you to know!

All it takes is one bad apple

Have you checked what’s going on inside your cash register recently? If you see a thermal paper roll inside, you may be looking at the culprit that could become devastating to your restaurant.

The event is different case by case, but here are some major reasons you should be considering having a closer look before you choose the type of thermal paper. Fortunately, for typical users these examples will be extreme, however if you are using old printer mechanisms you might be susceptible to these difficulties.

Paper Jams - have you had one of these? Usually the cause of this is because the paper grade is gripping onto the printer, therefore causing the printer to not print. This is an inconvenience to say the least and can be detrimental in terms of time loss depending on the situation.

No print – this is where the printer paper comes out fine but there is no writing on the paper! Occasionally, the paper grade causes printers to not print.


Printer head damages – this one is a killer. One day your printer will stop working because of bad paper running through the printer head. Either you replace the printer head (difficult) or you have to buy a new printer (expensive). Let’s multiply the effect if you run a POS system.

A few years ago, Appleton, a major paper mill was using non-certified paper and distributing them around the world. Unfortunately, because of the fact that they did not go through the certification process, printers that were using Appleton papers started to fail. This was a serious issue back then. Now, Appleton struggles to bring back customer confidence due to this issue.

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Do you already have a thermal Point of Sale printer at your restaurant? Visit http://www.nakagawa-usa.com/ for your thermal paper needs with quality products that are guaranteed to work with your POS printer!

To find out more about thermal papers and how to avoid common mistakes please contact Hayato Wong at Nakagawa-USA for free consultations and advice at 510-782-0197.

Nakagawa-USA has been supplying certified thermal paper to a growing group of customers for over 20 years. We endorse our merchandise with a 100% No Hassle Guarantee and 5 year product guarantee for many products. We pride ourselves by offering fast shipments and orders placed by 9:30 AM ship the same day!

Top 3 things that all Restaurant Owners should know about their cash register roll paper and credit card rolls… but probably doesn’t

The paper you use in your cash register or credit card machines is called thermal paper.

Thermal paper is paper that is coated on the outside with special chemicals that can react to heat. The printing process used is called thermal printing. Thermal printing is where there are no printer inks you need to change or ribbons you need to buy, rather heat is used which causes chemical reactions on the paper. You can tell thermal paper is different from other paper by scratching the surface with your finger nail, if it turns black, you have thermal paper.

Your cash register and credit card rolls have certified paper grade by the printer manufacture.

Did you know that your credit card and cash registers have printer mechanisms inside the printer that call for certified paper grade? Without the correct paper grade the printer system is prone to jamming, inconsistent printing and a myriad of other issues! This issue in itself could cost you time up front when you are the busiest during your lunch or dinner hours. Fortunately, because of numerous hours put into testing quality paper grade, there will be no such issues with approved paper. If you have access to an approved paper list for your printer please check to see if you are using approved paper!

Thermal paper rolls have correct storing techniques that must be utilized for optimum up-keeping of paper.

If you have unwrapped rolls near your kitchen where there are a lot of oils, water, alcohols, esters, ketenes, and starch, this enough can blacken the outer paper edges. Also high heat, direct sunlight and UV lights and high humidity can damage the whole roll itself.
Most of you probably did not know that roll papers can come wrapped. By having each thermal paper wrapped you are helping the paper last longer, free of collection of any substance that the outside environment may cause it, and helps keep optimum care for your paper.
Thermal paper rolls come with 5-25 year guarantees by the paper mill as long as the storage procedures have been followed carefully. Please avoid downtime and damage by following simple storage procedures!

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Do you already have a thermal Point of Sale printer at your restaurant? Visit http://www.nakagawa-usa.com/ for your thermal paper needs with quality products that are guaranteed to work with your POS printer!

To find out more about thermal papers and how to avoid common mistakes please contact Hayato Wong at Nakagawa-USA for free consultations and advice at 510-782-0197.

Nakagawa-USA has been supplying certified thermal paper to a growing group of customers for over 20 years. We endorse our merchandise with a 100% No Hassle Guarantee and 5 year product guarantee for many products. We pride ourselves by offering fast shipments and orders placed by 9:30 AM ship the same day!